![]() ![]() If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. There may be a form on the airline’s website for this purpose. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT also requires airlines to let consumers know how to complain to them. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. If you can’t resolve the problem at the airport, you may want to file a complaint with the airline. They may be able to arrange meals and hotel rooms for stranded passengers, write checks if you’re bumped from your flight, help with baggage issues, and settle other routine claims or complaints. Airlines have trouble-shooters at the airports, usually called Customer Service Representatives, who can take care of many problems on the spot. *****Available only on WiFi-enabled aircraft.Īll Rapid Rewards rules and regulations apply.Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it. ****Priority Lane and Express Lane where available. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, same-day standby and same-day change will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. Your original boarding position is not guaranteed. If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those. Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. ![]() If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. ***On your day of travel, if there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, you can get a seat on the new flight free of airline charges. **Qualifying flights include flights booked and flown through Southwest and flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or travel funds, and with no portion of the purchase price paid for with Rapid Rewards points. Qualifying flights include flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points. *Points can be earned from (a) qualifying flights booked and flown through Southwest or (b) through qualifying purchases with our Rapid Rewards partners. These restrictions include, but are not limited to, your reservation must be booked 36 hours prior to scheduled departure, and on Group Travel itineraries, priority boarding will only apply to A-List and A-List Preferred Members. You and Passengers on your reservation will still need to check in within 24 hours of scheduled departure to retrieve your boarding passes. ^Boarding positions will be automatically reserved for you and the Passengers on your reservation 36 hours prior to the flight. ![]()
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